What Consumers Expect From Their Digital Experiences During & After Lockdown
Lockdown has brought many changes to our daily lives, including new needs, behaviours and mindsets for much of the population. With the uncertainty surrounding COVID-19, millions of people have experienced disruptions surrounding their jobs, homes, health, and finances.
As a digital agency, we’ve been carefully monitoring the developments in online consumer needs, behaviours and mindsets throughout the pandemic. But what will consumers expect from their online experiences after lockdown?